Shipping Policy

At Orluaqieβ„’, operated by Taylor Stitch Inc, every customer’s order deserves reliable, fast and secure delivery service. This shipping policy details our order processing, delivery rules, timeframes and international shipping specifications, aiming to bring a transparent and worry-free logistics experience for all customers purchasing our men’s casual apparel.

Our Logistics Service Concept

To deliver brand-new casual wear efficiently and cut redundant logistics links, we adopt a diversified fulfillment model. Our products are dispatched from official regional warehouses and certified cooperative fulfillment centers. This streamlined mode helps us stabilize product pricing, shorten delivery cycles, reduce packaging waste, and build an eco-friendly and efficient supply chain while ensuring product quality intact.

1. Order Processing & Shipping Fees

All orders undergo strict internal review, product quality inspection and standardized packaging before shipment to guarantee every apparel item is delivered in perfect condition.
Processing Cycle
Standard orders require 2–5 business days for pre-shipment processing. During peak seasons, holidays and large-scale promotional events, the processing period may be extended to a maximum of 6 business days due to order surges.
Shipping Fee Rule
We implement a unified flat shipping rate of $6.99 for all orders, with no regional surcharges for any delivery areas.

2. Estimated Delivery Time

Delivery duration varies by customer’s receiving region. The following timeframes are estimated reference values, excluding unforeseen delays caused by peak logistics periods and customs clearance:
  • United States: 8 – 14 business days
  • Canada, UK, Australia: 10 – 16 business days
  • Other Global Regions: 14 – 21 business days

3. Order Tracking Instructions

Once your order is dispatched, we will send a dedicated tracking number and logistics query link to your reserved email address.
Please note that logistics tracking information usually takes 1–3 business days to update and synchronize after shipment. Delayed tracking updates do not indicate lost packages, and your order will still be delivered normally.

4. International Shipping & Customs Rules

All cross-border orders are shipped on a DDU (Delivered Duty Unpaid) basis. All customs duties, import taxes and additional clearance fees generated during international transportation shall be borne by the customer independently.
We are not responsible for delivery delays, order detention or losses caused by local customs inspection and policy adjustments. Customers shall abide by the import management regulations of their receiving country or region.

5. Order Modification & Cancellation Rules

We start order processing immediately after payment confirmation to ensure fast delivery. For order information modification or cancellation applications, please send your request to our official email service@orluaqie.com within 12 hours after placing the order.
Once the order enters the pre-shipment processing procedure, no modification or cancellation application will be accepted.

6. Damaged & Lost Package Solutions

We fully guarantee the delivery safety of all casual apparel products.
Damaged Packages
If you receive worn, damaged or defective apparel due to logistics problems, please take clear photos of the package and damaged items within 72 hours after delivery and contact our customer service. We will arrange free replacement without extra charge.
Lost Packages
If the logistics carrier officially confirms the order is lost in transit, we will provide a full free replacement service for you as soon as possible.
Orluaqieβ„’ always adheres to the service tenet of safety, efficiency and integrity. We are committed to delivering high-quality men’s casual wear to every global customer with standardized logistics services and thoughtful after-sales protection.

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