Return & Refund Policy

At Orluaqieβ„’ (operated by Taylor Stitch Inc.), we prioritize every customer’s shopping experience and product satisfaction. This standardized return and refund rule clarifies our after-sales processing specifications for men’s casual apparel, ensuring a transparent, simple and risk-free shopping process for all users.

1. Return Qualification Rules

We support hassle-free returns within 30 days from the date you receive your apparel package. To successfully apply for a return, the following conditions must be met:
  • The apparel must be unworn, unwashed, and free of stains, scratches and damage
  • Original accessories including clothing tags, labels and packaging must be complete and undamaged
  • Valid order confirmation or purchase proof must be provided for verification
Items that fail to meet the above standards will not be approved for return processing.

2. Return Application Process

All return applications need prior official approval. Please initiate your return request via our official email: service@orluaqie.com.
Once your application is reviewed and approved, our team will send you an official return shipping label and detailed mailing guidelines. Please strictly follow the instructions to send back your items. Unauthorized returned packages will not be accepted or processed.

3. Defective & Mismatched Item Processing

Please inspect your purchased apparel immediately after delivery. For items with factory defects, shipping damage, size errors or order mismatches, please contact our customer service team in a timely manner. We will provide free replacement, full refund or targeted solutions according to the actual situation to protect your legitimate rights and interests.

4. Non-Returnable Products

To standardize after-sales management, the following categories of items are not eligible for return:
  • Custom-tailored and personalized customized apparel
  • Clearance, discounted and promotional limited-time products
  • Gift cards and virtual service products
If you are unsure about the return eligibility of your item, please consult our customer team before submitting a return application.

5. Product Exchange Rules

We do not support direct item exchange services. If you need to replace your apparel with another size, style or color, please complete the return process for your original item first, and then place a new independent order for your desired product. This method ensures the fastest and most accurate order processing.

6. Special Provisions for EU Overseas Orders

For all orders delivered to the European Union region, customers enjoy a 14-day unconditional return or cancellation right on the basis of complying with our 30-day standard return policy. The returned items must be kept in original unused condition with complete packaging and valid purchase certificates.

7. Refund Processing Specifications

After we receive and inspect your returned items to confirm compliance with return standards, we will promptly inform you of the refund result.
  • All approved refunds will be returned via your original payment channel
  • The system refund processing cycle is up to 10 business days
  • The actual arrival time depends on the processing efficiency of your bank or payment platform
If you do not receive the refund more than 15 business days after the approval notice, please contact our official customer service for verification and troubleshooting.

8. Official Return Mailing Address

Note: Please do not send returns without an official authorized shipping label.
Taylor Stitch Inc 380 Valencia St, San Francisco, CA 94103, USA
We always adhere to fair and standardized after-sales service principles, and strive to provide every customer with reliable purchasing protection and intimate after-sales support.

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